Politique d’expédition

Shipping Policy

Thank you for shopping with Kafalo. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and holidays).
  • Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Time & Delivery

  • Estimated delivery times:
    • Standard Shipping: 7–15 business days
    • Express Shipping: 5–7 business days
  • Delivery timelines may vary depending on your location and external factors such as weather, courier delays, or high order volumes.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and selected shipping method.
  • We may offer free shipping on orders above a certain amount (if applicable).

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can track your shipment using the courier partner’s website.

5. Shipping Locations

  • We offer worldwide shipping and deliver to customers across the globe.

    Shipping availability, delivery times, and charges may vary depending on the destination country. Please contact us for more details regarding international orders

    6. Delays & Issues
  • While we aim to deliver your order on time, delays may occur due to unforeseen circumstances.
  • If your order is significantly delayed, please contact our support team support@kafalo.com.

7. Incorrect Address

  • Please ensure your shipping details are accurate at checkout.
  • Kafalo is not responsible for delays or lost shipments due to incorrect addresses provided by the customer.

8. Lost or Damaged Packages

  • If your order arrives damaged or is lost in transit, contact us within 24 hours of delivery.
  • We will work with the courier to resolve the issue and may offer a replacement or refund where applicable.

9. Contact Us

For any shipping-related queries, reach out to us: