Refund & Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, the item must be returned in the same condition in which it was received: unworn, unused, with all original tags attached, and in its original packaging. You must also provide a receipt or other valid proof of purchase.

To request a return, please contact us at support@kafalo.com before sending the item back.

Items returned without prior authorization may not be accepted.

Return Shipping & Restocking Fee

For approved returns that are made for reasons other than a defective, damaged, or incorrectly shipped item, the following deductions may apply:

• A 35% restocking and processing fee will be deducted from the refund amount.

• Return shipping costs are the customer's responsibility unless the return is due to an item being defective, damaged in transit, or incorrectly shipped.

• Original shipping charges, if any, are non-refundable.

• Any additional shipping or handling costs incurred in connection with the return may also be deducted where applicable.

The refund will be calculated after any applicable deductions.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If you receive an item that is defective, damaged, or different from what you ordered, contact us at support@kafalo.com as soon as possible with your order details and photographs of the issue.

We will review the claim and, where appropriate, provide a replacement, refund, or other suitable resolution. The restocking fee will not apply to returns approved because of an error or fault on our part.

Non-Returnable Items

Certain products are not eligible for return, including:

• Perishable goods, such as food, flowers, or plants

• Custom-made, personalized, or special-order products

• Personal-care and beauty products where applicable

• Hazardous materials, flammable liquids, or gases

• Sale or clearance items

• Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different item, size, or variation, the fastest option is generally to return the original item in accordance with this policy and place a new order separately.

The applicable return conditions, including any restocking or shipping charges, will apply to the original return unless the exchange is required because of an error or defect.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you may have a statutory right to cancel your order within 14 days without providing a reason, subject to applicable law.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply under applicable law. Where statutory cancellation or refund rights apply, we will process the return and refund in accordance with those requirements.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the applicable refund amount will be issued to your original payment method. Any applicable restocking, return-shipping, or other permitted deductions will be taken into account before the refund is processed.

After the refund is issued, your bank or payment provider may require additional time to post the funds to your account.

If you have questions regarding a return or refund, please contact us at:

support@kafalo.com